Responsible Gaming

1. Our Commitment

LottoBestNZ is committed to promoting responsible gaming practices and providing a safe environment for all our users. We understand that while lottery games can be entertaining, they should never negatively impact your life, relationships, or financial wellbeing.

Our commitment includes:

• Providing clear, accessible information about responsible gaming practices
• Offering tools and resources to help you maintain control over your gaming activities
• Supporting problem gambling prevention and awareness initiatives in New Zealand
• Partnering with accredited support organizations to ensure help is available when needed
• Maintaining strict age verification to protect minors from gambling activities

2. Safe Play Guidelines

Follow these guidelines to ensure your gaming remains enjoyable and within safe boundaries:

• Set a budget: Only spend what you can afford to lose. Never use money meant for bills, rent, or other essentials.
• Set time limits: Decide in advance how much time you'll spend on gaming activities.
• Keep it fun: Gaming should be entertainment, not a way to make money or solve financial problems.
• Take breaks: Regular breaks help you maintain perspective and control.
• Don't chase losses: Accept losses as part of the game and never try to win back what you've lost.
• Balance your life: Maintain other hobbies, interests, and social connections.
• Stay sober: Avoid gaming when under the influence of alcohol or drugs.
• Know the odds: Understand that lottery games are games of chance with low odds of winning.

3. Self-Assessment Tool

Ask yourself these questions honestly to assess whether your gaming habits are healthy:

4. Setting Limits

Establishing clear limits is one of the most effective ways to maintain control over your gaming:

5. Warning Signs

Be aware of these warning signs that may indicate problem gambling:

6. Support Resources

If you or someone you know needs help with problem gambling, these New Zealand resources are available:

7. Self-Exclusion Program

If you feel you need to take a break from lottery gaming, self-exclusion programs can help:

• What is self-exclusion? A voluntary program that allows you to restrict your access to gaming activities for a set period.
• How it works: You can register for self-exclusion through official lottery retailers and operators in New Zealand.
• Duration: Self-exclusion periods typically range from 6 months to permanent exclusion, depending on your needs.
• Coverage: Self-exclusion applies across all participating lottery retailers and online platforms in New Zealand.
• Support during exclusion: Access to counseling and support services throughout your exclusion period.

To learn more about self-exclusion programs in New Zealand, contact the Gambling Helpline at 0800 654 655 or visit gamblinghelpline.co.nz.

8. Underage Protection

Protecting minors from gambling is a critical responsibility. In New Zealand, you must be 18 or older to participate in lottery games.

• Age verification: Always verify age before purchasing or gifting lottery tickets.
• Parental responsibility: Keep lottery tickets and gaming materials out of reach of children.
• Education: Talk to young people about the risks of gambling and the importance of playing responsibly.
• Monitor access: Be aware of your children's online activities and ensure they cannot access age-restricted gaming platforms.
• Set an example: Model responsible gaming behavior for young people in your life.

If you suspect a minor is engaging in gambling activities, contact the appropriate authorities or support services immediately.

9. For Family & Friends

If someone you care about is struggling with problem gambling, here's how you can help:

10. Contact Us

For questions about our responsible gaming policies or to report concerns, please contact us:

• Email: [email protected]
• Contact form: /contact-us/
• Region: Auckland, New Zealand

For immediate help with problem gambling, please contact the Gambling Helpline at 0800 654 655 (available 24/7).