Contact LottoBestNZ

We’re here to help with results, tickets, promotions, partnerships, media, careers and more. Reach us via email, phone, live chat or our secure forms.

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Contact Information

Address

Level 10, 123 Queen Street
Auckland 1010, New Zealand

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Customer Support

Live Chat

Instant help from our team during business hours. After hours, leave us a message and we’ll reply by email.

Help Centre

Browse answers about account management, gameplay, prizes, and troubleshooting.

View rules

Submit a Ticket

Have a specific issue? Submit details and our support team will follow up promptly.

Submit a ticket

Feedback & Support Form

Share your questions, suggestions, or issues. We aim to respond within one business day.

We use your details only to respond to your enquiry.

Connect on Social

Follow LottoBestNZ for draw highlights, winners’ stories, and promotions.

Business Hours (NZST/NZDT)

  • Monday–Friday: 8:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: 9:00 AM – 1:00 PM
  • Public holidays: limited coverage via email

Mailing List Signup

Get jackpot alerts, results summaries, and special promotions. Unsubscribe anytime.

Partner With Us

We collaborate with organisations on responsible gaming campaigns, sponsorships, educational resources, and audience engagement initiatives. Let’s explore how we can work together.

Partnership enquiry About LottoBestNZ

Media Inquiries

Journalists, bloggers, and creators can contact our press team for interviews, data requests, and official statements.

Request an interview

Privacy Policy

Learn how we collect, use, and protect your data, including cookies and analytics.

Read Privacy Policy

Terms of Service

Understand the rules for using LottoBestNZ, including fair use and legal disclaimers.

Read Terms & Conditions

Frequently Asked Questions

How do I check the latest draw results?

Visit our Results page for the latest winning numbers and prize breakdowns.

Where can I find jackpot information?

See current and upcoming jackpots on the Jackpot page.

How do I buy tickets online?

Head to Tickets to learn the steps and view secure purchase options.

I have an issue with my account. What should I do?

Open a live chat during business hours or submit a ticket via the Feedback & Support form.

How are prizes paid out?

Small wins are typically processed automatically; larger prizes may require ID verification. See Rules for details.